Question 1

Your website says, shipping times have increased. What does that mean exactly?

Accepted Answer

Your Rebounder will take 1 to 3 days to ship out and an additional 7 days to arrive to you. Please allow 10 days from when you placed your order to when your package arrives to your door.

Question 2

Do you ship internationally?

Accepted Answer

Unfortunately, we do not. We would love to offer that in the future, though!

Question 3

I placed my order a few days ago, but still didn't receive my tracking information.

Accepted Answer

I placed my order a few days ago, but still didn't receive my tracking information.
Please allow at least 2-3 business days after placing your order to give us time to process, prep, and pack your order for shipment. Once it's ready, we'll send an email with your tracking information.

If you've placed your order on a Friday, Saturday, or Sunday, your 2-3 business days of processing time will start on the following Monday (or business day), but do know our team is working around the clock to fulfill orders as quickly and as safely as possible.

Question 4

My Rebounder broke! How can I get a replacement?

Accepted Answer

Oh no, we're sorry about that! Are per your Lifetime warranty we can send you out a replacement. Please go to our Warranty page, fill out the form and we will send that out ASAP!

Question 5

I would like a return but I think I am past the 30-Day Return window due to slow shipping speeds. Am I still able to Return my Rebounder?

Accepted Answer

Yes! The 30-Day Return window does not take into effect until your Rebounder arrives to your door.

Question 6

How can I cancel or change my order?

Accepted Answer

Please contact us at: info@leapsandrebounds.com to make changes to your order. Once your order is placed we cannot guarantee we can make any changes, as orders are typically processed immediately. We will make best efforts to accommodate your request.

Please note that after your order is placed, it is very difficult for us to change the color and size of your Rebounder so please double check before you place your order.

Question 7

Are all Rebounders the same height?

Accepted Answer

Yes, all of our Rebounder sizes stand 13 inches off the ground and all legs are 12 inches tall.

Question 8

Do you sell a stabilizer bar?

Accepted Answer

Yes, we do! You can find it by clicking here!

Question 9

What size rebounder does the stabilizer bar fit?

Accepted Answer

We have stabilizer bars that fit both the 40 inch and 48 inch rebounders.

They are size specific. If you have a 40-inch rebounder, you need the bar built for that size rebounder. Same for the 48-inch.

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